Title: Medical Assistant Front/Back Float Pool II

Base location: Fountain Valley, CA

Department: Facility Ops, Business Center

Status: Full time

Shift: Days (8hr shift)

Pay Range: $25.98/hr - $37.67/hr

*$2,500 signing bonus available to external hires new to MHS employment, contingent upon satisfaction of employment requirements 

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

The Float Front Office/Back Office (FOBO) Medical Assistant is responsible for providing staffing support across MemorialCare ambulatory clinics to ensure continuity of patient care and clinic operations during leaves of absence, vacancies, increased patient volume, training periods, and other operational needs. This position performs both clinical and administrative functions and must be able to quickly adapt to different clinic environments, providers, workflows, and patient populations while maintaining exceptional customer service and quality standards.

The Float FOBO Medical Assistant serves as a flexible resource and is expected to travel to various MemorialCare clinic locations as assigned.

Essential Functions and Responsibilities of the Job

1. Float Coverage & Operational Support

1. • Provide Front Office and Back Office coverage for staffing shortages, leaves of absence, vacancies, onboarding and training periods, and other operational needs.
   • Travel to and work in any MemorialCare ambulatory clinic as assigned.
   • Adapt quickly to varying clinic workflows, provider preferences, patient populations, and operational requirements.
   • Maintain flexibility regarding work assignments, schedules, and clinic locations based on business needs.
   • Support clinic teams in maintaining patient flow and service excellence.

2. Clinical Responsibilities

1. • Assist in collecting and documenting patient information, vital signs, and health history.
   • Assist in data collection for the assessment of patients.
   • Prepare patients for examination and treatment.
   • Implement provider orders and treatment plan components as directed.
   • Administer treatments, procedures, and medications within the Medical Assistant Scope of Practice and applicable regulations.
   • Perform clinical duties in accordance with established policies, procedures, and clinical protocols.
   • Maintain accurate and timely medical records and documentation.
   • Implement patient education and teaching plans with patients, families, and/or caregivers as directed.
   • Demonstrate proficiency in all duties within the Medical Assistant Scope of Practice.

3. Customer Service & Teamwork

1. • Deliver exceptional customer service to patients, families, providers, and colleagues.
   • Establish and maintain positive working relationships with staff across multiple clinic locations.
   • Communicate effectively, both verbally and in writing.
   • Interact with patients and team members in a positive, professional, and constructive manner.
   • Work independently with minimal supervision while also functioning effectively as part of a team.

Float Role Expectations

In addition to the duties above, the Float FOBO Medical Assistant:

• Provides coverage for leaves of absence, vacancies, onboarding periods, extended absences, and unexpected staffing shortages.
• This position may support primary care, urgent care, and specialty services.
• Demonstrates flexibility and adaptability when assigned to different clinic locations, specialties, providers, and workflows.
• Reports to assigned clinic locations as scheduled and maintains reliable transportation.
• Quickly learns and follows site-specific workflows while maintaining MemorialCare standards.
• Serves as a positive and collaborative member of each clinic team, helping maintain operational continuity and high-quality patient care across the organization.
• Maintains regular and reliable attendance and punctuality.
• Demonstrates professionalism, accountability, initiative, critical thinking, and strong customer service skills in all work environments.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Minimum Requirements

Experience

• Two (2) years experience in an ambulatory care environment required.

Education

• High School graduate or equivalent required.

• Certificate from Accredited Medical Assistant Program required.

• Phlebotomy Certification preferred.

• BLS for Healthcare Provider required.